Shipping policy

Shipping Policy

Last Updated: 24/07/2026

At ORYX, we’re committed to getting your order to you as quickly and safely as possible. This Shipping Policy explains how we process, dispatch and deliver orders within Australia.

Shipping Locations

ORYX currently ships to addresses within Australia only.

We may expand to international shipping in the future. Any updates will be published on this page.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding Queensland public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, such as product launches, promotions or holiday seasons, processing times may be slightly longer.

Shipping Timeframes

Once your order has been dispatched, estimated delivery times are:

  • Queensland: 2–5 business days
  • Interstate Metro Areas: 3–7 business days
  • Regional & Remote Areas: 5–10 business days

These timeframes are estimates only and may vary depending on your location and the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, ORYX may offer free shipping promotions. Any eligibility requirements, including minimum order values, will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking updates to appear after receiving your dispatch confirmation.

Delivery Delays

While we work hard to dispatch orders promptly, delivery times are outside of our direct control once your parcel has been handed to the shipping carrier.

Delays may occur due to:

  • Extreme weather
  • Public holidays
  • Carrier network disruptions
  • High shipping volumes
  • Natural disasters
  • Other circumstances beyond our reasonable control

ORYX is not responsible for delays caused by shipping carriers or events outside our reasonable control. However, we’ll gladly assist in investigating delayed shipments where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect or incomplete address is supplied:

  • Delivery may be delayed.
  • The parcel may be returned to ORYX.
  • Additional shipping charges may apply before the order can be resent.

If you notice an error after placing your order, please contact us immediately at business.oryxhq@gmail.com. While we’ll do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost or Damaged Parcels

If your parcel is lost, arrives damaged, or appears to be missing, please contact us as soon as possible at business.oryxhq@gmail.com.

We’ll work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Where required under Australian Consumer Law, we’ll provide an appropriate remedy.

Unclaimed or Returned Orders

If a parcel is returned to ORYX because:

  • it was unclaimed,
  • delivery was refused, or
  • an incorrect address was provided,

additional shipping charges may apply before the order can be resent.

Original shipping charges are non-refundable unless required by Australian Consumer Law.

Split Shipments

Where an order contains multiple products, ORYX may dispatch items separately if necessary. If this occurs, you’ll receive separate tracking information for each shipment where applicable.

There is no additional shipping charge for split shipments initiated by ORYX.

Pre-Orders

If you purchase a pre-order item, the estimated dispatch date will be displayed on the product page.

Orders containing both pre-order and in-stock items may be shipped together once the pre-order item becomes available unless otherwise stated.

Estimated pre-order dates are subject to change due to supplier or freight delays.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

If you experience an issue with your delivery or receive goods that are damaged, faulty or not as ordered, please contact us and we’ll work with you to resolve the issue in accordance with your rights under Australian law.

Contact Us

If you have any questions about shipping or your order, please contact us:

ORYX

Email: business.oryxhq@gmail.com